Return and Refund Policy

The general requirements for return and exchange are as follows:

• It is within seven (7) days from the delivery date
• You have proof of purchase (transaction ID/order number, invoice, delivery order, bank statement)
• The goods must be in new condition and returned in the original packaging along with all original
• accessories (including software, manuals, cables, adapter, CDs, warranty cards, etc…)
• The product must not have been used or installed or had any data inputted
• All sealed items must not be opened
• Refund for purchases made online via our website does not include: – 5% processing fee for ATOME payment or 3% processing fee for other payment methods.

Can I return an item after 7 days upon receipt?

Your item cannot be returned after 7 days upon receipt; it can only be serviced. We suggest you to contact and send the item directly to ABEX’s Service Center for prompt assistance.

I have returned my item, how soon will I received my refund?

Refund will be made within 21 days upon receiving the product.